CASE STUDY - REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  CRM | CRM Services | Customer Data Integration | Customer Data Management | Customer Service | Sales

CASE STUDY - CryptoLogic chose to implement Infor™ CRM Epiphany® Outbound Marketing to enhance its marketing product suite.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Business Intelligence | CRM | Customer Data Management | Data Quality | Databases | Marketing | Marketing Information Systems

WHITE PAPER - This white paper provides the top 10 reports that are critical to comply with PCI DSS 1.2. All of these reports are delivered through a Software-as-a-Service (SaaS) model.
Posted: December 4, 2008 | Published: December 4, 2008


Topics:  Credit Cards | Customer Data Management | Intrusion Detection | Payment Card Industry Data Security Standard | Regulatory Compliance | Security Threats | Software as a Service | Software Selection | Vulnerability Assessments

WHITE PAPER - Read this whitepaper for a look at the real losses sustained by organizations whose customers experience identity theft and best policies, procedures, and solutions to reduce your organizations risk.
Posted: December 4, 2008 | Published: December 4, 2008


Topics:  Credit Cards | Customer Data Management | Customer Loyalty | Identity Theft | Network Security | Phishing | Security Policies | Spam

VIDEO - Join Nick Kritikos, Sr. Director Technology Channels Marketing at Oracle, as he discusses key technology business challenges facing Midsize companies in the environments they face today.
Posted: December 1, 2008 | Premiered: December 1, 2008


Topics:  Budgeting | Business Intelligence | Business IT Alignment | Customer Data Management | Data Security | Oracle (Product) | SMBs

CASE STUDY - Dell used the Microsoft® .NET Framework and Microsoft Visual Studio® .NET to develop five Web services, the success of which validated adoption of a .NET-connected Web services architecture throughout the Dell enterprise.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Service | Marketing | Sales | Web Services

WEBCAST - View this Webcast to learn a proactive data privacy strategy that will remove the vulnerability within your SAP environment.
Posted: November 21, 2008 | Premiered: December 11, 2008


Topics:  Business Intelligence | Compliance Best Practices | Corporate Governance | CRM Analytics | Customer Data Management | Customer Privacy | Data Governance | Internal Controls | IT Governance | Regulatory Compliance | Strategic Planning

WHITE PAPER - This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
Posted: November 19, 2008 | Published: November 19, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Profiles | Customer Service | Identity Management | Market Research | Software | Telecommunications Service Providers

WHITE PAPER - This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  CRM | CRM Best Practices | CRM Services | Customer Data Management | Customer Data Management Software | Hardware | IVR | Marketing | SIP

WHITE PAPER - As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
Posted: November 18, 2008 | Published: November 18, 2008


Topics:  Analytic Applications Software | Business Management | Customer Data Management | Customer Service | Dashboards | IVR | VoIP

CASE STUDY - Honda selected Aprimo solutions, which is a leader in Enterprise Marketing Management (EMM) technology as it helps to enhance marketing efficiency and effectiveness at a wider level, maximizes marketing returns and hence shareholder value.
Posted: November 7, 2008 | Published: November 6, 2008


Topics:  Content Management | Customer Data Management | Customer Service | Enterprise | Marketing | Sales

WHITE PAPER - In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Posted: November 7, 2008 | Published: November 7, 2008


Topics:  Authorization | Capacity Planning | Customer Data Management | Customer Service | Customer Service Best Practices | Customer Support Software | Knowledge Management | SMBs | VPN

WEBCAST - View this Webcast and learn to optimize your enterprise's MDM program to deliver benefits such as enhanced compliance, customer service, cross-selling and up-selling.
Posted: November 6, 2008 | Premiered: November 13, 2008


Topics:  Business Integration | Business Intelligence | Content Integration | CRM Analytics | Customer Data Management | Data Integration | Data Warehouses | Knowledge Management | Master Data Management

WEBCAST - Check out this webcast and learn more about PCI DSS best practices and get expert tips for surviving compliance audits.
Posted: November 6, 2008 | Premiered: December 2, 2008


Topics:  Compliance Audits | Compliance Best Practices | Customer Data Management | Customer Service | Data Security | Endpoint Security | Payment Card Industry Data Security Standard | Payment Card Industry Data Security Standard Compliance

SOFTWARE DEMO - View this three-minute demo to learn how Oracle's Social CRM application, Sales Prospector, helps increase a salesperson's effectiveness by providing relevant information about existing and potential customers.
Posted: November 3, 2008 | Published: October 31, 2008


Topics:  CRM | Customer Data Management | Customer Profiles | Lead Generation | Oracle (Product) | Sales | Sales and Marketing Software | Sales Information Systems