WHITE PAPER - Read this paper to learn how Oracle Data Guard 11g redefines what users should expect from a disaster recovery solution.
Posted: December 9, 2008 | Published: December 9, 2008


Topics:  Customer Service | Data Security | Databases | Disaster Recovery | Downtime | High Availability | Oracle (Product) | ROI | SQL

WHITE PAPER - This paper details the single view strategies of several global companies that have successfully applied the vision to achieve their view and the technology to enable it.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  CRM | Customer Loyalty | Customer Satisfaction | Customer Service | Data Mining | Internet | Marketing | Sales

PRODUCT LITERATURE - FAMIS Performance Scorecard is a performance management communication system that directs the energies, skill sets, and area expertise held by people throughout the Organization toward achieving targeted results.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Balanced Scorecards | Business Process Management | Cost Benefit Analysis | Customer Service | ERP | Performance Testing

CASE STUDY - REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  CRM | CRM Services | Customer Data Integration | Customer Data Management | Customer Service | Sales

WHITE PAPER - The purpose of this paper is to examine "scheduling to the opportunity" in more depth and demonstrate how leading retailers make this concept work.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Customer Service | Enterprise | ERP | POS | Productivity | Workforce Management Software | Workforce Planning

WHITE PAPER - In this presentation transcript of a recent expert videocast, you'll read how Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Call Centers | Communications Software | Customer Service | Enterprise | Instant Messaging | Unified Messaging | Unified Messaging Systems

WHITE PAPER - This paper explains how a decisive strategy and integrated systems will enable you to surmount the costly barriers now associated with employee absence management.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Business Intelligence | Customer Service | Enterprise | Human Resources Management | Human Resources Services | Productivity | Time and Attendance Software | Time Management | Time Management Software

WHITE PAPER - The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Business Processes | Call Centers | Customer Service | Enterprise | Marketing | Sales

WEBCAST - Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about recent customer implementations of remote services, and participate in an interactive Question and Answer session.
Posted: December 4, 2008 | Premiered: December 11, 2008


Topics:  Business Continuity Planning | Customer Service | Email Management | Email Server Software | Messaging Security | Remote Support Services | Security Threats | Web Services

WHITE PAPER - Read this leading analyst study to gain insight on business intelligence for operational performance that highlights best practices for IT departments and line-of-business (LOB) managers.
Posted: December 3, 2008 | Published: December 3, 2008


Topics:  Best Practices | Business Intelligence | Customer Service | Data Management | Databases | IT Managers | Performance Testing | Vendors

WEBCAST - This webinar, moderated by Gerhard Gschwandtner, focuses on the seven action steps for preparing your sales team for managing sales during the financial meltdown and enhancing your existing business processes with CRM.
Posted: December 3, 2008 | Premiered: December 3, 2008


Topics:  CRM | Customer Service | Financial Management | Financial Systems | Sales | Value Chains

PODCAST - Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
Posted: December 2, 2008 | Premiered: December 2, 2008


Topics:  Business Intelligence | Call Center Management | Call Center Services | Contact Center Software | Customer Service | Data Center Management

WEBCAST - Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
Posted: December 1, 2008 | Premiered: December 1, 2008


Topics:  Budgeting | Call Center Management | Call Center Services | Contact Center Software | Customer Service | Data Center Management | Telecommunications Services | Voice Mail Software

CASE STUDY - CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework and the integrated system automates workflow and provides a complete view of a customer.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Business Intelligence | CRM | Customer Service | IT Service Management | IT Systems | SOA | Systems Management

CASE STUDY - Dell used the Microsoft® .NET Framework and Microsoft Visual Studio® .NET to develop five Web services, the success of which validated adoption of a .NET-connected Web services architecture throughout the Dell enterprise.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Business Intelligence | Customer Data Management | Customer Service | Marketing | Sales | Web Services