WHITE PAPER - This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Development | CRM | Customer Data Management | Customer Service | Dashboards | Microsoft Outlook | ROI | Sales | Security

WHITE PAPER - This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Process Management | CRM | CRM Software | Customer Loyalty | Marketing | ROI | Sales | Software as a Service | Strategic Planning | TCO | User Experience

WHITE PAPER - This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
Posted: February 20, 2009 | Published: February 20, 2009


Topics:  Business Integration | Collaboration | Cost Benefit Analysis | CRM | Customer Satisfaction | Information Management | Knowledge Management | Real-time Analytics | Sales | User Experience | Vendor Selection | Workforce Management Software | Workforce Planning

WHITE PAPER - Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.
Posted: December 10, 2008 | Published: October 1, 2006


Topics:  Business Environment | Contract Management | Leadership | Marketing | Negotiation | Sales | Strategic Planning | Supplier Relationship Management | Training and Educational Services | Vendor Selection

WHITE PAPER - This paper describes the technical limitations inherent in the architecture of traditional databases and other MPP (massive parallel processing) alternatives.
Posted: December 9, 2008 | Published: December 9, 2008


Topics:  Backups | Data Warehouses | Database Management | Database Performance Management | Hardware | Network Performance | Sales | SAN

CASE STUDY - This study illustrates the financial impact of implementing the BT Diamond IP suite of IPAM solutions, particularly IPControl Software and IPControl Sapphire appliances, on a large enterprise in the financial services industry.
Posted: December 9, 2008 | Published: September 8, 2008


Topics:  Enterprise | Financial Management | Financial Services Industry | IP Address Management | Product Management | Productivity | ROI | Sales

WHITE PAPER - This paper details the single view strategies of several global companies that have successfully applied the vision to achieve their view and the technology to enable it.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  CRM | Customer Loyalty | Customer Satisfaction | Customer Service | Data Mining | Internet | Marketing | Sales

WHITE PAPER - The need for one-to-one marketing has never been more urgent. This white paper shows how three core strategies must be deployed in order to address current and future business challenges, and to continue the journey toward the one-to-one future.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  CRM | Financial Services | Internet | Marketing | Real-time Analytics | Sales

CASE STUDY - REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  CRM | CRM Services | Customer Data Integration | Customer Data Management | Customer Service | Sales

WHITE PAPER - The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Business Processes | Call Centers | Customer Service | Enterprise | Marketing | Sales

WHITE PAPER - A key element of any labor compliance program is improving the accuracy, auditability, and consistency of workforce management processes-employee forecasting and scheduling, time and attendance, and workforce reporting.
Posted: December 5, 2008 | Published: December 5, 2008


Topics:  Databases | Enterprise | Productivity | Sales | Security | Software | TCO

WEBCAST - This webinar, moderated by Gerhard Gschwandtner, focuses on the seven action steps for preparing your sales team for managing sales during the financial meltdown and enhancing your existing business processes with CRM.
Posted: December 3, 2008 | Premiered: December 3, 2008


Topics:  CRM | Customer Service | Financial Management | Financial Systems | Sales | Value Chains

WHITE PAPER - Best-in-Class companies increase their annual corporate profit margin by an average of 16%. Find out how you can achieve Best-in-Class results by accessing your complimentary copy of this report.
Posted: December 3, 2008 | Published: December 3, 2008


Topics:  Enterprise | Industry Organizations | Performance Testing | Research and Development | Sales | Sales Representatives

CASE STUDY - Virgin Entertainment Group chose to work with Xavor to implement a solution based on Microsoft® Windows Server SystemTM, including Microsoft BizTalk® Server 2004.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Fraud Protection | OLAP | Sales | SOA | SQL Server | Windows

CASE STUDY - Virgin wanted to analyze its daily operations data more quickly, and in greater depth so they used Microsoft® Windows Server System™ integrated server software and the Microsoft .NET Framework to build a business intelligence solution.
Posted: December 1, 2008 | Published: November 27, 2008


Topics:  Business Intelligence | Business Management | Business Service Management | IT Infrastructure | Sales | SMBs | SOA | Web Services